Privacy & Security

Privacy Policy

Your privacy is important to us. This policy explains how CRM Sutra collects, uses, and protects your personal information.

Last updated: January 22, 2025

Information We Collect

Personal Information

  • Name, email address, phone number, and company information when you register
  • Payment information processed securely through third-party providers
  • Communication preferences and support interactions

Usage Information

  • Log data, IP addresses, browser type, and device information
  • Feature usage patterns and interaction data within the CRM platform
  • Cookies and similar tracking technologies

How We Use Your Information

Service Delivery

  • Provide and maintain CRM services
  • Process transactions and billing
  • Provide customer support

Platform Improvement

  • Analyze usage patterns
  • Develop new features
  • Enhance user experience

Data Sharing and Disclosure

Important: We Never Sell Your Data

CRM Sutra does not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information in these limited circumstances:

Service Providers

Trusted partners who help us operate our services (payment processors, email services, hosting providers)

Legal Requirements

When required by law, court orders, or to protect rights and safety

Business Transfers

In the event of a merger, acquisition, or sale of assets (with user notification)

Data Security & Protection

Technical Safeguards

SSL/TLS encryption for data in transit
AES-256 encryption for data at rest
Secure cloud infrastructure
Multi-factor authentication

Operational Measures

Regular security training for staff
Continuous monitoring and auditing
Regular security assessments
Backup and recovery procedures

Your Privacy Rights

Access Your Data

Request a copy of all personal data we have about you

Update Information

Correct or update any inaccurate personal information

Delete Your Data

Request deletion of your personal information (subject to legal requirements)

Data Portability

Export your data in a structured, machine-readable format

Restrict Processing

Limit how we use your personal information in certain circumstances

Opt-Out

Unsubscribe from marketing communications at any time

Contact Us About Privacy

Privacy Questions?

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Privacy Officer

CRM Sutra by Merci Global

Response Times

General inquiries: 24-48 hours
Data requests: Up to 30 days
Urgent matters: Same day

We're committed to responding to all privacy-related inquiries promptly and professionally.

Policy Updates

We may update this privacy policy from time to time. When we do, we'll notify you via email and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Version 2.1 - Effective January 22, 2025