Legal Terms

Terms of Service

These terms govern your use of CRM Sutra platform and services. Please read them carefully.

Last updated: January 22, 2025

Acceptance of Terms

By accessing or using CRM Sutra's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

Important Notice

These terms may be updated from time to time. Your continued use of the service after any changes indicates your acceptance of the new terms.

Description of Services

CRM Sutra provides AI-powered customer relationship management (CRM) services including but not limited to:

AI-Powered Features

  • Lead scoring and management
  • Automated task assignment
  • Predictive analytics

Platform Features

  • Contact management
  • Integration capabilities
  • Reporting and analytics

User Obligations and Prohibited Uses

You agree to:

Provide accurate and complete information during registration
Maintain the security of your account credentials
Use the service in compliance with all applicable laws
Respect the intellectual property rights of others

Prohibited Activities

Using the service for any unlawful purpose
Attempting to gain unauthorized access to our systems
Sending spam or unsolicited communications
Reverse engineering or copying our software

Payment Terms and Billing

Subscription Plans

Monthly/Annual Billing

Subscriptions are billed in advance on a monthly or annual basis

Auto-Renewal

Subscriptions automatically renew unless cancelled

Price Changes

We'll provide 30 days notice for any price changes

Payment Policy

Secure Processing

All payments processed through secure, encrypted channels

No Partial Refunds

No refunds for partial months or unused portions

Billing Cycle

Charges appear on your statement within 2-3 business days

Limitation of Liability & Disclaimers

Important Legal Notice

The service is provided "AS IS" without warranties of any kind. We do not guarantee uninterrupted or error-free operation.

Service Availability

  • 99.9% uptime target (not guaranteed)
  • Scheduled maintenance windows
  • Emergency maintenance may occur

Liability Limits

  • Limited to subscription fees paid
  • No indirect or consequential damages
  • User responsible for data backups

Termination and Account Closure

User Termination

Cancel Anytime

You may cancel your subscription at any time through your account settings

Data Export

Export your data before cancellation - available for 30 days after termination

Service Termination

Violation of Terms

We may terminate accounts that violate these terms without notice

Notice Required

30 days notice for service discontinuation (except for violations)

Questions About These Terms?

If you have any questions about these Terms of Service, please contact our legal team.

Email Legal Team
Response within 24-48 hours